If you are not satisfied with the items you received, or you are facing any trouble with the product please let us know within 7 days of receiving the item. We can easily arrange a refund or exchange for you within 30 calendar days of receipt (We do not offer returns for personal care and supplement items). Please keep the item(s) you want to exchange in its new condition. Most returns can be processed within 2-4 weeks after we receive your package.
Please consult the customer service by opening a dispute for returns.
Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns of the item(s) within 24(workdays)/48(weekends) hours.
See below for additional information regarding our returns policy.
We do not provide bank/ PayPal refunds for any returned products, however, store credits (or gift cards issued) are provided which can be used to buy other products from the store.
Policy May Differ Because of the Different Categories
Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.
Please contact the customer service for the return address.
Please do not send your package back to the address printed on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.
If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if we can’t track it.